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Shipping & Returns

We have free local delivery for orders over $50 and a flat rate of $5 dollars for orders up to $50. Being a true local online store that has been servicing the Illawarra for over 10 years through retail outlets we endeavour to service the greater Illawarra area. Delivery days will depend on how quick we can cover different suburbs daily but will strive to deliver your products asap. Our main focus is to look after the area surrounding our shops, then Helensburgh to Nowra. We reserve the right to amend these arrangements if we have to and will display any changes immediately.

Returns and Refunds Policy

Please make your decision carefully. We are more than happy to answer any questions to help you make the correct decision and get the best product for you.

If, for some reason, you are not happy with any purchase you make from Best 4 Pets online, please email  within 24hrs and we will offer options available. We must advise and authorise any return.  Any product returned must be unused, unopened and be able to be resold as new. The product may be returned to store locations or pick up can be arranged and quoted on. This amount cannot be refunded.

Sale and clearance items are not generally refundable. A 15% restocking fee based on the cost of the product and pickup if applicable, will be deducted from your purchase amount for any requests  5 days after delivery.

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